• Consultancy services which involve examination and evaluation of existing systems, design and implementation of new systems designed to meet your individual needs including input from management, staff and customers to highlight areas which may be triggering conflict.  At the end of the process I will make recommendations for implementation and how the change can be evaluated.
• Mediation of disputes which have already occured.  This is based on a voluntary, impartial, confidential process of seeking joint resolutions to problems under the control of the parties themselves. 
  Alternatively I can act as an 
• Independent third party or ombudsman to make recommendations to the parties of a dispute as to how matters may be resolved.
• Staff coaching/training programs on handling complaints may include topics such as the following:-

1. Why do people complain and who are they?

2. Barriers to handling complaints.

3. Why is it important to respond to complaints?

4. Elements of a good organizational response.

5. How to resolve conflict effectively.

6. Improving communication skills.

7. Investigative skills for complaints handlers.

Coaching can be tailor-made for your individual needs.