Since 1982 I have worked in the conflict resolution field in the government and health sectors. As a local government employee I handled civil and criminal consumer cases and advised companies ranging from small local businesses to multi-national corporations on their consumer obligations and how to handle customer's effectively. I was a member of the British Institute of Trading Standards Administration, the consumer protection professional body, for many years.

For 12 years I worked for the British National Government as part of the Local Government Ombudsman’s team where I dealt with complaints about Council service delivery, made recommendations for changes in local governmental system design and trained Council staff in effective dispute resolution. I also worked as a project manager and chair person of statutory regional complaints panels for the British National Health Service.

I am trained as a general mediator with specialist training in parent and child, divorce and housing mediation.  I take small claims, family, juvenile and housing referrals from the Massachusetts court system as a member of the North Shore Community Mediation Program where, in addition to casework and case coordination, I was a board member. I am also a regular contributor to designing and implementing mediation training programs and development work.  I am a member of the New England Chapter and the National Association of Conflict Resolution where I act as Ombudsman for the resolution of complaints against its members.  I have manage the advanced case Mediation Program at Harvard Law School for two and a half years.

As a member of the US Association of Ombudsmen I have contributed to model standards for the operation of Ombudsman offices throughout the US.